1. Why these badges matter
Uber Eats and DoorDash both run programs that recognize their best-performing merchants. The mechanics are slightly different, but the outcomes are the same: more visibility in the app, top placement in search results, a badge customers see before they tap your storefront, and — most importantly — more orders.
Customers shopping for flowers on these apps don’t know your shop. They’re scrolling, comparing, deciding in seconds. A badge tells them you’ve consistently delivered. It’s the difference between being one of many storefronts in their feed and being the storefront the algorithm pushes to the top of it.
The short version: Earning these badges is the single highest-leverage thing a partner can do to grow @flowers order volume — and the criteria for earning them are exactly the same as the operational habits that make for a healthy storefront overall.
2. Uber Eats: Top Eats
Top Eats is Uber Eats’ recognition program for merchants who consistently deliver excellent service. Qualifying stores receive a badge on their storefront, top placement in the app, and — per Uber Eats — higher sales as customers learn to trust them.
How it works
On the first of every month, Uber Eats evaluates your performance over the trailing 90 days. If you meet every criterion, you earn (or keep) Top Eats status. If you slip, you lose it — and have to earn it back.
There’s no application. There’s no fee. You either qualify or you don’t. Your storefront also needs to be active on Uber Eats for at least 90 days before you’re eligible.
The criteria
Average star rating
Highly rated reviews tell Uber Eats — and customers — that your storefront delivers. The published bar is 4.6 stars or higher. You can’t carry a low average and stay in the program.
Completed orders
You need at least 100 completed deliveries over the trailing 12 weeks to be evaluated. Orders that get accepted, prepared, and handed off cleanly count here. Cancellations work against you.
Online rate & cancellations
When a customer opens the app during your operating hours, your storefront needs to be online. Your order cancellation rate must stay below 1%. Tablet issues, unplanned pauses, and dropped WiFi all show up here.
Driver / delivery person ratings
Couriers rate their experience picking up at your shop. You need a 90% or higher delivery-person satisfaction rate. Quick handoffs, accessible pickup spots, and clearly labeled orders drive this.
Order accuracy rate
The bar is high: 98% or higher accuracy. For flower partners, the common culprits are a missing card message, the wrong arrangement type, or a missing add-on. Each one drops the rate.
3. DoorDash: Most Loved
Most Loved is DoorDash’s parallel program — same idea, slightly different mechanics. Qualifying stores get a Most Loved banner and badge on their storefront, eligibility for the Most Loved carousel on the DoorDash homepage, and visibility among customers actively looking for top-rated merchants.
How it works
DoorDash automatically evaluates performance monthly. If you hit the criteria, you earn (or keep) Most Loved status. If you miss, you have to earn it back.
Eligibility criteria
25+ lifetime orders
You need a baseline of completed orders before DoorDash will consider you. New storefronts need to put in real volume first.
4.5+ lifetime rating
Your average rating across every order you’ve ever completed on DoorDash. This is the long-term reputation number — hard to build, harder to recover if it drops.
Two additional Most Loved thresholds — uploaded logo/header images and menu prices matching in-store — are handled by @flowers on every storefront. You don’t need to manage them.
Monthly performance goals
On top of the eligibility thresholds, you need to hit these monthly:
Avoidable cancellation rate under 1.1%
Cancellations within your control — out of stock, equipment issues, staffing shortfalls. If you cancel more than 1.1% of orders in a month, you’re out for that cycle.
Missing or incorrect rate under 2%
Customer-reported issues with orders. For flowers, the common culprits are missing card messages, wrong arrangement size, or missed add-ons.
4. Realistic timeline
If you’re a brand-new @flowers partner, you’re not going to earn either badge in your first month. That’s a feature, not a bug — both programs require enough order history to evaluate you fairly.
Evaluated on a trailing 90-day window. Your first realistic shot at qualifying is roughly 3 months after going live — assuming you’ve built consistent volume and metrics during that window.
Requires 25+ lifetime orders before you’re even considered. For most partners that’s 1–3 months depending on volume, then ongoing monthly performance.
The right way to think about this: spend your first 90 days building the habits that earn the badge. Don’t fixate on the badge itself. Fixate on the inputs — completed orders, fast acknowledgment, accurate fulfillment, online availability — and the badge follows on its own evaluation cycle.
One bad month resets you. Top Eats is reassessed every 30 days on a rolling 90-day window. Most Loved is reassessed monthly. A run of cancellations, a tablet outage, or a string of low ratings can cost you the badge — and you have to earn it back from scratch.
5. Maintaining status
The criteria for earning a badge are the same as the criteria for keeping one. There’s no separate maintenance playbook — there’s just the operational playbook, applied consistently month after month.
If you want the deeper detail on what those operational habits look like in practice — tablet setup, order acceptance, arrangement quality, packaging, driver handoff, holiday prep, when to contact us — that’s all in the partner best practices guide:
→ @flowers Partner Best Practices
Read it, follow it, and the badges become a downstream effect of doing the work right. That’s it.
Top Eats and Most Loved criteria are set by Uber Eats and DoorDash respectively. Specific thresholds can change at any time and may vary by market or program version — the numbers shown here are accurate as of May 2026. We update this page when platforms change their criteria. Questions? Email info@atflowers.com.